Privacy Policy

1. Introduction

WorkXP ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you participate in our Program or visit our website.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We collect the following types of information:

2.1 Personal Information

• Full name and contact details (email, phone, address)
• Date of birth and nationality
• Visa status and work rights documentation
• Educational background and qualifications
• Resume and professional experience
• English language proficiency information

2.2 Financial Information

• Payment method details
• Bank account information (for salary payments)
• Tax file number (TFN) and superannuation details

2.3 Technical Information

• IP address and browser information
• Device and operating system details
• Website usage data and analytics

3. How We Use Your Information

We use your information for the following purposes:

• Processing your Program application and enrollment
• Matching you with suitable employer placements
• Facilitating employment contracts and payroll
• Providing career coaching and mentorship services
• Communicating Program updates and opportunities
• Processing payments and managing accounts
• Complying with legal and regulatory requirements
• Improving our services and Program offerings
• Marketing and promotional activities (with consent)

4. Information Sharing and Disclosure

We may share your information with:

4.1 Partner Employers

We share relevant professional information with potential and confirmed employer partners for placement purposes. This includes your resume, qualifications, and work rights status.

4.2 Service Providers

We engage third-party service providers for payment processing, cloud storage, email communications, and other operational services. These providers are bound by confidentiality agreements.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government authorities, including for tax and immigration compliance.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• SSL encryption for data transmission
• Secure cloud storage with access controls
• Regular security audits and updates
• Staff training on data protection
• Incident response procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Support legitimate business interests

After the retention period, we securely delete or anonymize your information.

7. Your Rights and Choices

Under Australian privacy law, you have the right to:

• Access: Request a copy of your personal information
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Portability: Request your data in a portable format
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us through our contact form.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience and site functionality
• Support marketing and advertising efforts

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries outside Australia. We ensure appropriate safeguards are in place for international transfers, including contractual protections.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or website notice. Your continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or concerns, contact our Privacy Officer:

Contact us through our contact form
Address: Sydney, NSW, Australia
Phone: Available upon request

For complaints, you may also contact the Office of the Australian Information Commissioner:
Website: www.oaic.gov.au
Phone: 1300 363 992